When it comes to the admission of patients to long-term or short-term care or to the hospice of the NÖ Pflege- und Betreuungszentrum Mödling, there are multiple stages of counseling, organization, and information that need to be completed by various professional groups through interaction between the affected persons, their relatives, external bodies, and administration.

In order to optimize the admission process in the clients’ interest, the project aims to examine the involved persons’ satisfaction and the functionality of the current process modalities and to analyze them with regard to possible Social Work actions. It is to be determined in particular which gaps the applicants and their relatives perceive at the interfaces of survey, counseling, information transfer, and care – and how these gaps can be bridged through Social Work actions.

Based on the analysis of the current admission process through social sciences research methods – in combination with feedback from affected persons and their relatives – it is to be analyzed which needs the clients and their relatives have at the point of admission, who presently meets these needs and to what extent (satisfaction), and where the weak spots are. Against this background, the project will investigate whether a concrete necessity for Social Work to accompany the admission process can be determined.

Subsequently, the plan is to develop process-oriented suggestions for improving the management of the admission situation in Social Work for older people in the form of a checklist or catalogue of actions.